Submitted by Name: Jeff From: Hamburg E-mail: Contact
Comments: Called a week and a half ago in an attempt to make a reservation that was to be 2 weeks in the future. Was told at the time that they didn't take reservations for parties larger than 8. I explained that there would be 10 of us and they took my name, phone date etc., said they would talk to the owner to see if it was acceptable and get back to me. Never heard from them. Called back the other day, had to go through the same story because there was no record of my first call. Once again told that they would have to talk to the owner and someone would get back to me. Never heard from them. Called back today. Now less than a week prior to the date. After getting the no more than 10 story again because they had no record of my previous 2 calls, they now say that they won't take a reservation at all, because that day I was trying for was a Saturday. Couldn't be bothered to tell me that on my previous two calls. We are now in a bind with our party of 10.
Added: March 14, 2016
Submitted by Name: Norb Rug From: Lockport E-mail: Contact
Comments: Lovin’ Spoonful,AKA Norb has opinions on everything Restaurant Division. We haven’t been to Chester’s in quite a while. We decided to go there for my 68th birthday.There were a few disappointing changes in the menu. They removed two of the appetizers I loved, the dusted oysters and the fried green tomatoes. We selected the steamed clams for an appetizer. The problem with fresh shell fish is it has to be good quality and prepared properly. The clams were a bit rubbery and tasteless but these are the only bad things I have to say. Now to the good stuff. I had the Blackened Catfish Po’ Boy, Great flavor. My wife had the Cajun Popcorn Both these came with a serious side which are I opted for the Mac ‘n Cheese. It was very creamy and reminded me of the Boston Market Mac ‘n Cheese. Donna selected the Cole Slaw and she said it was good. The staff was attentive without hovering and helped contribute to the experience. If you haven’t tried Cajun before, this is the place to go.
Added: January 17, 2016
Submitted by Name: Chris From: Dunkirk E-mail: Contact
Comments: Go here at least twice each year. Over an hour to get there from home. Never been disappointed. Great crawfish Augratin. Going back tomorrow 8/25/15 on the way home from Rochester. Can't wait.
Added: August 24, 2015
Submitted by Name: Nick From: Amherst E-mail: Contact
Comments: Great food, wish they would bring back the Tuesday 2 for $20 special ! We use to make a special trip for lunch on Tuesdays just for their crab cakes.
Added: December 19, 2014
Submitted by Name: John From: Lancaster
Comments: I had the Chicken and Sausage Gumbo at the Fair and loved it!
Added: August 10, 2014
Submitted by Name: Anna From: Buffalo E-mail: Contact
Comments: Great food and excellent customer service. I can't wait 2 return.
Added: June 9, 2014
Submitted by Name: JP From: N Tonawanda E-mail: Contact
Comments: I was in Saturday - Our waitress was Kayla (Kylie?) - She came up when no one else came over - took over our table and took great care of us. I watched as she went around the restaurant overseeing all the tables and staff - I asked if she was the manager and she said no - only when she closes the bar. She shows great leadership and organizational skills - had to tell the bartender the woman standing in front of him wanted a take out order??? Someone should look into bringing her on in a leadership role - she has the skills - Service was excellent as was the food - Thanks Kayla (and Chester!)
Added: May 20, 2014
Submitted by Name: Russell D From: East Amherst E-mail: Contact
Comments: Last week I wrote regarding not being given a table on Friday at 5 o'clock because of reservations. Today I received an email from Seth who I believe is the owner. It was a lengthy reply citing restaurant week and a more than usual reservations. He was apologetic but indicated that hostess who was kind of new did follow protocol of restaurant. While I was a little upset last week Seth's response showed me a restaurant being proactive in addressing a customer concern. Thumbs up to Chester's for addressing a customer concern and encouraging future business. I've always been happy with the food and this most recent experience and email from Seth makes me anxious to go back for another fish fry this time with a reservation as Seth suggested.
Added: April 11, 2014
Submitted by Name: Russell From: East Amherst E-mail: Contact
Comments: Went to your restaurant on Friday April 4th for a fish fry at 5PM. When I went in to request a table for 1 I was told by the hostess that she had too many reservations and I would have to sit at the bar even though there was plenty of tables. I reluctantly went to the bar and even though the food was good I did not enjoy the experience especially when I left about 40 minutes later and there were still at least 4 or 5 tables available. I have been a customer at Chester's on a somewhat regular basis for 5 or 6 years and this is the 1st time I was handled like this. Needless to say I am a little miffed at the handling of this situation. I did mention it to one of the bartenders who agreed with my position and said he was going to talk to hostess.
Added: April 4, 2014
Submitted by Name: Joyce From: Lockport E-mail: Contact